Success for Our Team
Why Your Team Success Is Our Business
In April of 2013 we officially launched the 15Five blog with a post simply titled, “Start With Why”. Back then our WHY was to help individuals and organizations reach their highest potential. But something vital was not being expressed – the human element, the relationship between managers and employees.
Today our WHY is to create the space for people to be their greatest selves. That space may look and feel different in every company, but it is always created by leadership communicating regularly with employees and supporting their teams in being successful.
We offer this blog as a resource for successful people who desire continued personal and professional growth. The content posted here will help you answer these 2 questions: What does Team Success look at my company? How can I create the space for myself and others to step into greatness?
My personal WHY is to create a world where work is a place that supports people in stepping into their greatness, what Abraham Maslow called self-actualization. Many prosperous businesses LinkedIn, and O.C. Tanner have adopted a similar frame and are far more successful than they would be otherwise.
We are already experiencing the early stages of this shift all over the business world. Managers are no longer seeing people as fixed, replaceable assets or resources (industrial revolution thinking that is still widely persisting today). Instead they are seeing people as whole human beings with virtually unlimited potential.
I’m not being overly-optimistic about this. There is actual scientific evidence to support the fact that the brain is adaptable, even in adulthood:Ideally more and more people will come to understand that managers can help create healthy new pathways for others in terms of their emotional physical, mental, and spiritual experiences.
That may seem it’s above and beyond, but in reality this shift is good for people and good for business. When people feel supported in living great lives (not just great work lives), they bring that energy back to work.
That energy translates into more innovation, increased revenue, and enduring high-performance cultures.
To know how to support the success of each individual employee, managers must have key conversations with their employees on a regular basis.
From the employee perspective, questions provide an opportunity to self-reflect weekly on successes and challenges.
They can stay focused on key objectives, plan their week, get regular feedback on their own performance, and voice issues and obstacles.
When managers ask pointed questions, they quickly uncover challenges and risks. They can either jump in heavily with help or give a light touch so that employees can get the job done, while still pushing their edges and evolving in their roles. People need to have just enough challenge to not be bored but not so much that they are overly-stressed and frustrated.
The greatest managers become mentors who are supportive of employee growth and facilitate improved performance over time. Through the regular recurring process of asking questions and providing feedback and support, trust and relationships deepen — the foundation of any high performing team.
In an oppressive workplace environment everyone suffers. Micromanagement, abusive language, threats of termination, and overwork all take their toll on people. The best of them will probably look for jobs elsewhere, and everyone who remains will give just enough effort so that their manager will leave them alone. Who wants that?
In safe work-spaces everything is different. Employees share more than just what they are working on, they discuss their personal goals and issues from the outside that may be impacting performance.
While we can’t turn a closed-minded organization into an open, results driven culture, we do aspire to help organizations work their way towards a healthier, more open and ultimately more productive culture.We fully support managers in learning new ways to inspire greatness in their employees through their own self-reflection, and through a commitment to learning ways to mentor and call forth the best in others.
Defining Team Success
Success looks different to every team and every organization but we believe that the true path to success is to support people in thriving at work, living great lives, and stepping into better versions of themselves. If you have great people and support them in learning & growth, you’ll have a better chance of succeeding.
We are committed to your success and offer this blog as a resource to help you achieve it:
– “How To” posts that profile the success stories of the most innovative and fastest growing companies.
– Interviews and guest posts from thought leaders, business experts, and successful entrepreneurs.
– New feature spotlights of our product. Using the power of inquiry and questions in new ways to build trusted relationships between peers and managers/employees.
– A look inside the 15Five culture. What works for us and what didn’t, and insights on how we create the space for our team to thrive.
These posts will often be accompanied by the latest research regarding communication rhythms, goal setting and tracking, accountability, organizational health, and mindfulness so that you can create and maintain teams and businesses that thrive.
Never miss out on valuable content for your business. If you haven’t subscribed, be sure to do so now. We would love to grow our community of fully actualized professionals who desire to create extraordinary value for their employees and customers, and work alongside a vibrant and lit up group of colleagues who are committed to doing great work and living great lives.
Image Credit: StockMonkeys.com
Congratulations & Thank You Messages For Team Members
Congratulations and thank you messages for team members for hard work, dedication and success. An organization’s success is fulfilled by the support of all team members not only by the boss or individuals because it takes a combined effort to meet the goal and reach the top.
No obstacles can stop the effort of a well-combined team. When your team contribute so hard and bring the success for all then each member and whole team deserve warmth congratulations and billions of thanks.
Here we make a way to congratulate and thanks to your team by sharing best congratulations and thank you messages for the team and team members. Surely these thank you messages for a team will be fit to give thanks whole team and individual team member.
Scroll down to get the best wording to congratulate your team for the success and increase their effort.
Best Thank You Messages For Team Members
Congratulations to you for all the hard works & positive thinking. You took the meaning of teamwork to a whole new level. Thank you all!
You made me believe once again that hard work & coordination can accomplish anything. I’m really proud to be part of this team. Congratulations!
This project would never be complete with a bunch of highly talented & inspiring team members you. My heartiest thanks to each one of you for your unparallel contributions!Dreaming big becomes an addiction when there is a team of highly motivated members is there to achieve it. Its always been an honor working with you! thank you!
I asked for commitment, you gave me dedication. I asked for obedience, you gave me authority. I asked for cooperation, you gave me support. Thanks for everything, team.
I really appreciate the effort you have put in on your team’s current project. I know you have been putting in a lot of extra time, and the results are paying off. I’m so happy to see your hard work resulting in such success! Thanks!
You have shown us the meaning of team spirit through your cooperation and gameplay. Thank you for being part of our team.
Heartiest congratulations to the team of Future projects. I extend thankful wishes and wish the team best of luck for the future assignments to come. Your effort is gladly appreciated and rewarded.
The secret in winning as a team is a cooperation, coordination and hard work. Since these traits are seen in each and every member, there is no doubt that our team has reached another great level of success. Congrats to all of you!
You guys have once again proved that a company’s success is a joint effort by a good team and not just a good leader. Thanks, each and every one of you for your hard work.
We dreamed, we practiced, and we won! Thank you for being your toughness and perseverance that helped us achieve this victory.My words can never be enough to praise your actions because your work always meets my expectations. Thank you to all my team members.
In every work season there are high times and low times. Thank you for sticking with the team in victory and in defeat. You are a true team member.
Explore More : 100 Best Thank You Messages
A team is a stack of cards which collapses when one becomes weak. Thank you to each and every member for holding up all this while.
To my team, I appreciate your group effort in delivering the project on time and bringing us laurels. I am much happy with the teamwork and send gifts to show my appreciations for you all.
Interns admire you, your colleagues respect you and your boss trusts you – thank you for being a great role model for everyone around the great team.
There is no other greater source of inspiration and motivation than to walk into work every morning and be greeted by smiles of friendly and supportive team members you. Thanks.
Thanks for being a team leader who is as hungry for challenges and excellence as much as for recognition and promotions. Keep the top position of your team!
Your enthusiasm is a personality trait that cannot be learned and a skill which cannot be taught. Thank you for being the life of the great team.Thank you, ________ for selflessly committing your time and effort to hard work and give your best every single day, for challenging the toughest competitor teams in our business community, and for making it to the top. I am proud of you!
A team’s job is to work a well-oiled machine. Thanks for doing just that.
You are doing a great job contributing your talents and skills to the team. I’m looking forward to seeing the direction in which you are going to take your upcoming projects. Well done and Thanks!
Thank you for showing us our potential to be great. Thank you for your effort and for continuously believing in us as a good team. You are the best team member ever!
Congratulatory Wordings & Thank you Messages For Team
Success is sweet. But it’s sweeter when its achieved thorough co-ordination, cooperation & collaboration. Thank you to all of you for delivering such great teamwork.
I don’t know the right words to say thank you, but I do know the right reward for you guys. Brace yourself tight because a big bonus is coming to sweep you away!
I had always believed in you guys and you never disappointed me. Thank you again for accomplishing another project successfully. You are the best team members ever!
From the start to end, you showed great teamwork for this project. It was a nice time working with you. I wish to be working with you once again in the near future. Thank You!
You May : Appreciation Messages For Good Work
The biggest assets of this company are sitting on their desks, not in its accounts. Thanks team.
To each and every member of this team, I thank you all for taking up the challenge to compete despite all the odds. We have proven to the world that we are truly a tough team to beat when we brought home this success!
Even failure can’t be disappointing when it has to be shared with hard working team members you. Thanks for giving it your best shot.The world of business survives less on leadership skills and more on the commitment and dedication of passionate team member you. Thank you for your hard work.
If we didn’t work together a swarm of bees, we would have never achieved success as sweet as honey. Thanks for an excellent job team.
Congratulations Team! Your sincere efforts and hard work are indeed highly appreciated. You should be proud of yourselves. Congratulations to all! Keep up the good work guys!
When it comes to you guys, the word TEAM is actually the acronym for Terrific Enthusiastic Ambitious and Motivating. Thanks for being the best TEAM ever.
You hard work as a team was really fruitful. Congratulations on your success! Keep it up!
Check This : Good Luck Messages
The everyday work life of most other teams is rules, procedures and instructions. Ours is trust, cooperation and support. Thanks for being such a wonderful team.
A team success mainly depends on the perseverance of each member. Congratulations on a job well done! We are so proud of all of you. Congratulations on your success.
May we always be marching ants carrying one grain of sugar at a time – falling again and again but never giving up until we reach the top. Good job team, thank you.The wiki page on Teamwork should simply have your pictures because you all are an exemplary team. Thanks for everything.
Congratulations to each member of the team for the fantastic results. We are really happy with the huge success. Well done each of you!
Our competitors had everything it could possibly take to clinch the deal – except a dream team you guys. Thank you for pulling us through.
The project turned out to be a great success because of your teamwork. Congrats to each member of the team for an excellent performance.
Congratulations! Working hard together as a team with one vision truly wins in the end. Excellent work guys! Your hard work has truly paid off.
Also Read : Congratulation Messages For Promotion
A great team is a parachute that you can use when you are about to hit rock bottom. Thanks for being my parachute.
To the members of my team, Congratulations because once again you have proven the power of our team. As your leader, I truly appreciate your group effort in completing the project on time. Congratulations to all!
Hope you find the best thank you messages for team to congratulate them for the success which they brought to you and your organization, wish your team best of luck, thank you!
The benefits of recognizing your team success and the 3 rules of celebration
When was the last team you and your team celebrated your efforts? Don't forget to celebrate your success, for the sake of team spirit and improvement in performance! There are several reasons why you should recognize team success if you aren't doing so already! But first things first, how do you define success?
If you’re in sales, is it making $50,000 in revenue, or a 60% year-on-year growth? These numbers could be the mark of success, but in reality success doesn’t always have to be linked to monetary gains or a long term effort. Success is worth celebrating whenever a goal is achieved, be it short or long term, individual or team.
A lot can be learned from one person’s success, that can help other team members grow or spark thoughts on what they might improve in the way they work. For example, a member of your customer support team has an exceptionally high level of customer satisfaction because she developed her own flow to deal with inquiries and follow up with customers, which has proven to be effective.
In sharing the positive feedback she received, she can use this as an opportunity to share how the idea of the workflow came to her, and how she created it. This is not only a nice way of celebrating success as a team, but also creates a teaching moment for team members to learn from each other, and share best practices that will benefit the whole team’s performance.
Sharing success, strengthens teams
Sharing individual success stories with the team shouldn’t be perceived as an opportunity to show off, or make other team members feel as if they are less valued.
On the contrary, it should be a way to reinforce overall team motivation, and strengthen relationships between team members.
It should also motivate employees to start sharing more positive feedback with each other, as a way of supporting team morale.Peer recognition reinforces feedback received by managers, and helps people feel valued in the workplace. When people receive feedback on work they have done, or on time and effort invested, this boosts their self-esteem, and supports improved performance overall.
In essence, sharing success and encouraging peer recognition are the tools to grow your culture of feedback. Gratitude and appreciation increase motivation, meaning employees are more inclined to continue contributing to overall team and company objectives, resulting in greater productivity overall.
Sharing success is telling a story: you want it to have an impact. The aim is to inspire people to develop and achieve their own goals. Here are some tips for a good story:
Focus on useful content
You want your audience to take home practical tips. Ensure you outline the step-by-step process you took to achieve a goal. Share these steps as a inspiration for others who are looking to solve a similar problem.
Be inspirational and authentic
You want to inspire your audience so they feel capable of achieving something similar themselves. Think back to the obstacles you encountered and how you overcame them.
This serves several purposes: first it shows that you didn’t achieve success from the get go. Second it also helps show creative problem solving and ways to find solutions, that can be inspiring when people hit a road-block.
It will remind them that others have been through something similar before.
How to celebrate achievements
As manager, it’s important to take time to celebrate employee achievements. It’s easy to get stuck in the day to day, and move on to executing the next task. But as mentioned, in order to support team motivation, victories big and small should be celebrated.
Show your team you don’t take their hard work for granted. Here are some tips for you, as manager, to make a positive impact with recognizing employee achievement.
Do it soon
As a manager, you should always know what is going on in your team. If your employees do something great, you should be the first to notice and congratulate them.Praise them out loud, send them an email, or send a message in your team’s Slack channel… If warranted, an official congratulation or a bonus can come later, but there is no reason why you should wait to thank an employee for his or her hard work.
Make it public
Public recognition can be even more impactful than praise shared privately. There’s no need to go all out, it can be as simple as bringing it up at a team meeting, sharing it with people outside your direct team, or sending a company-wide email. In addition to making your team member feel valued, it also boosts their self-esteem more.
Add a gift
A handwritten thank-you note already goes a long way, but in some cases you may want to recognize someone’s achievement with a bigger reward. Once again it doesn’t have to be extremely costly, it’s the gesture that counts.
Here are some ideas of rewards that will cost the company far less than a bonus or a pay rise, but are just as effective:
- A day-off
- The opportunity to work from home, or flexible hours (if this isn’t a regular practice in your company)
- Lunch out with the team
- A gift voucher from a local shop, or a voucher for an experience (i.e. restaurant or other activity)
- A subscription to a business related magazine
- The opportunity to attend a conference in their field of work
And much more…
The key to success for rewards is to ensure they are personalized. This shows that you’re not only celebrating your team member’s work, but that you also took the time to get to know them as a person.
Make the effort to find out what your employees , what their hobbies are, and what they are passionate about.
For example, if an employee s reading, a book signed by his or her favourite author could make a great gift.
Building and maintaining a strong team is a challenging job. Take pride in your team’s success by celebrate it. Whenever someone achieves a goal, show your appreciation in a timely and public manner. Don’t forget that a personalized touch or a gift can also go a long way. Recognize employee achievement and your workforce will be more engaged, motivated and loyal.
For more insights on how you can use feedback to motivate engage and develop your team download our free eBook.
Photo by rawpixel.com from Pexels
14 Sales Kickoff Best Practices for your Sales Team Success
Your sales kickoff is one of your most important initiatives, with the potential to motivate your reps to achieve phenomenal success this year.
How do you inspire, educate, motivate and celebrate your sales team in a way that helps them not only achieve but exceed their revenue targets for the year? Some of the most successful minds in the business share their secrets to a successful sales kickoff.
1. Align sales kickoff content with company goals
To achieve your revenue targets, your sales team needs to align with the overall goals of your organization.
A great way to do this according to Cara Hogan of Insight Squared is by the Executive level talking about business strategy, “This kind of open and transparent discussion of company strategy helps the sales team see the bigger picture so they understand that they’re working toward a larger goal.”
Going further, Joe Wilburn, Director of Sales for Brooks Group says, “People need a purpose (other than just commission), so each and every member of your team should know exactly how their work positively contributes to the company’s mission.
Aligning individual efforts with your organization’s purpose will keep everyone motivated to hit their own goals throughout the year—doing their part to add to the success of the team.
Lay out the strategy and exactly how each player will be expected to contribute so your salespeople can clearly see where the company is going and their role within it.”
2. Choose a theme for your event
Choosing a theme will help set the tone and agenda for your sales kickoff. Tom Snyder, Co-Founder and Managing Partner of VorsightBP says, “Too often we see sales kickoffs without a theme or with a theme that is lackluster. If success [to you] is about motivation then you want a theme that you will recognize as motivating.”
3. Set the agenda carefully
After the theme, comes an agenda that must meet your objectives. But as David Freeman, VP Corporate Sales of Nutanix points out, what you put into the agenda is just as important as what you leave out, “We have a lot of execs who want to talk about their area. We have to limit the airtime for people who just want to get up there.
We have to focus on what the participants need for this session in a face to face session. We may give them another opportunity to address the team, but we’re not giving people airtime just because they ask for it. We also don’t do topics that can be covered by webinars anymore.
If it’s just updated on product releases or informative one-way sessions, we’ll schedule webinars or other sessions.”Mohit Garg, Co-Founder and CRO of MindTickle suggest, “Before you settle on an agenda, talk to your reps and crowdsource ideas, obtain feedback, and help direct the sessions. Their suggestions, as well as some quick quizzes, may help you highlight knowledge gaps that you can focus on, rather than guessing what the reps need.”
It’s also important to ensure that the agenda remains flexible. Freeman comments, “It can’t be one size fits all. Let people choose their own adventure. It’s important to let people figure out what they need at this point in their career, their role, their tenure, their specialization. Allow them to develop the skills they need.”
4. Set pre-work
Your sales kickoff is an integral part of your annual sales calendar, so it’s only reasonable to expect your reps to prepare for the big event.
As Art Sobczak, Author of ‘Smart Calling’ notes “Just a comedian has a warm-up act, so too should you, in order for the sales pros to be excited and prepped when they arrive.
Assign pre-work, have speakers do videos or webinars “teasing” the material, or even short sessions on the content to be covered.”
5. Create an atmosphere of healthy competition
As part of the pre-work, you can get the reps motivated with a little healthy competition.
Mohit Garg suggests, “Have your reps do a pitch competition or complete bite-sized quizzes at the end of every day, and host a leaderboard so each rep can see how they compare against their peers.
The competition can continue throughout the kickoff and culminate in an award at the recognition night. Gamified techniques leaderboards are a great way to create a bit of healthy competition and get everyone excited, before, during and even after the event.”
6. Provide time for interaction and cross-pollination
Whether it’s a casual dinner or more formal roundtables, providing time for people from different business units to interact and share ideas will be invaluable as the year progresses.
David Freeman suggests, “Create opportunities for interaction between execs and reps, reps and reps, engineers and reps. We’ve forced this into our kickoffs sessions that force these. Panels with execs with Q&A, roundtables with salespeople, breakouts with engineers and reps.
And time at the bar is just as important as the time in the session. Need to give people time to unwind, have fun, share war stories.”
One of the best ways for salespeople to learn how to close a deal is by hearing success stories straight from the horse’s mouth. Steve W.
Martin, Author of the ‘Heavy Hitter’ series makes some suggestions on how to present these to the team, “I would recommend that you have your top salespeople be interviewed in a talk show program format by a moderator who has an extensive sales background.
I have found these types of panels are the most effective way to relay both the tangible and intangible aspects of winning to the rest of the team.” Mohit Garg adds, “I recommend recording these interviews and making them accessible in an online content library so reps can refer back to them whenever they need to.”
8. Include a variety of sessions
There’s nothing worse than sitting in one powerpoint presentation after another. To keep people engaged Steve W. Martin suggests, “Break the session into chunks of time no longer than sixty minutes.
Also, break up heavy technical chunks with lighter topics, completely different subject matter, or audience participation activities. This way, the attendees will remain mentally fresh and have higher retention.
9. Don’t forget your customers
When planning the agenda, it’s important to ensure that your customer’s voice is heard. Joshua Meeks, Revenue Growth Consultant suggests conducting customer research, “Conduct at least 5 win and 5 loss interviews.
During the interviews ask the customer about the process they went through to come to their decision.
Why did they choose to do nothing, go with the competition or select us? What was their opinion of us? It is important to ensure the content covered and the skills developed are in sync with buyer needs.”
Steve W. Martin also suggests using customer interviews to understand the decision-making process of your customers, “it provides a true snapshot of the competition’s strengths and weaknesses according to the person who matters most—the prospective customer.”
10. Celebrate and recognize your top players
“Recognition is critical,” states David Freeman. “Make sure you’re recognizing the top people. One because they deserve recognition and need to be acknowledged, but also it’s great for everyone who’s new or not so successful to see the celebration of those people and give them something to shoot for in the coming year.”
“If you’re giving awards for specific achievements make sure you capture on video a clip of the rep talking about how they achieved their accomplishment. This can be used later as sound-bites or in the online content library,” recommend Mohit Garg.
11. Reinforce concepts
Lori Richardson of Score More Sales suggests reinforcing some of the key concepts during the event, “Games Jeopardy are great because they can reinforce ideas for the upcoming year while also being fun and they get everyone involved.”
But once the kickoff ends, the hard work really begins. The team at Selling Power recommends, “Whenever you send an email, start a meeting, or get the team on a conference call, take a minute to highlight a recent story that illustrates the messaging from your sales kickoff – and make an explicit connection between the two.”
Mohit Garg also suggests leveraging the content from the kickoff, “Weave sound-bites from the kickoff into follow up sessions to make sure the messages stay with the team and build a cadence for reinforcement that continues throughout the year.”
12. Pay attention to the details
While it may seem more administration, David Freeman notes, “The location matters – you want people to have fun and socialize. You get more people engaged that way and more motivated when out in the field. Put in extra attention to make sure people are happy with the food. It might seem small but it can increase morale significantly.”
13. Request and act on feedback
We’re all used to filling out forms at the end of a sales kickoff, but there’s more to gain by checking the pulse of the event while it’s still going on.
Mohit Garg suggests, “Take a quick poll at the end of each session to find out what’s resonating and get some real-time feedback that you can act on immediately.
It’s energizing when people can see that they’re being listened to and taken seriously.”
14. Evaluate the event
Once it’s all done and dusted, it’s important to make sure the kickoff achieved your objectives. Joshua Meeks recommends, “To ensure proper adoption of content and sales skills, survey the sales force.
Ascertain if knowledge gaps have been closed and skill sets improve. The best time to survey the field is one month after sales kickoff.
If sales reps aren’t using the new content and skills after a month, they never will.”Mohit Garg also suggests, “You can track who is engaged with the content long after the event by using technology. If materials are accessible online, some platforms allow you to track who has accessed it and how frequently. This is a good indicator of engagement and can indicate adoption of the materials.”
What Our Customer Success Team Taught Us About Referral Marketing
We find it fascinating when a company pivot in one business area causes fortuitous side effects in other departments. In this case, our customer support team changed their approach in order to offer enhanced customer services, and our marketing team saw remarkable, unanticipated effects reflected in our marketing data. Here’s the story.
Moving from Customer Support to Customer Success
During the early stages of Bizible, as deals were consistently closing, all seemed well in the land of sales. After their product demo, system installation, and onboarding process was complete, customers seemed satisfied. However, while our sales team was paying attention to our current pipeline of leads and opportunities, we also needed to support our current customers.
But we had a problem. Our customer support team… was also our sales team. We were pulled in two directions, unable to fulfill either one of these roles proficiently.
At the end of the day, we realized that we weren’t dedicating enough resources to be able to serve our current clients well and move them along in their understanding of Bizible’s role in their marketing. This was very concerning.
As we sought out a solution, we began to design a new division within Bizible. It wasn’t long before we concluded that merely solving technical issues wasn’t the only service we wanted to provide.
We actually didn’t need a ‘support’ team. Instead, we needed a team that would identify with the customer’s marketing goals and help them achieve those objectives.
So, we formed our Customer Success Team.
The Customer’s KPI Became Our Success Metric
All of our customers have Key Performance Indicators (KPIs) that they measure, along with goals for each of those metrics.
Whether it’s increasing sales revenue, decreasing cost-per-acquisition, raising marketing ROI, or reducing wasted ad spends, they all have finish lines that they’re trying to cross.And when a customer chooses Bizible as a way to achieve those goals, our Customer Success Team rallies around them.
We knew that our customers didn’t just deserve to be satisfied, but they deserved to be successful. Our customer’s goals became our goals, and their KPIs now mattered to us as much as they mattered to them.
The 5 Specific Goals of Our Customer Success Team:
1. Availability – We didn’t want to be a faceless organization in the eyes of our clients. Instead, our Customer Success team is available to every customer, able to answer any questions or help with any problems from day one.
2. Education – There is a dedicated Customer Success Manager (CSM) that runs right alongside new customers, making sure that they understand the features, reports, and system functions of the Bizible app.
3. Support – Troubleshooting, problem solving, and technical assistance is one of our highest priorities as well. We never want difficulties with our system to throw a monkey wrench into our customer’s marketing success.
4. Communication – We don’t just wait for our customers to reach out to us. Our team takes an interest in reaching out to them. Our customers can expect regular communication from their CSM, who is ready and willing to talk about marketing strategy, reporting and even to chat for a minute.
5. Sophistication – As we continue to work with our customers, they eventually become experts themselves. They dive deeper into the data, and they begin analyzing the metrics on a more granular level.
Instead of simply understanding the data that Bizible provides, they start exploring that data to create informed and effective marketing campaigns.
Bizible becomes a tool in their belt as they become more successful at developing their craft.
As we pursued these goals, we began to see incredible feedback from our customers. Our focus on facilitating their success was apparent to them, and we started to see a consequent impact at a marketing level. All marketers know that word-of-mouth marketing and social proof evidence have an impact on referrals, but we started to see those principles come to fruition.
Lincoln Murphy (@lincolnmurphy), a marketer who writes extensively on the topic of customer success, explains it this way in his article Customer Success: The Definitive Guide saying,
“Having worked with over 300 SaaS companies – as well as Enterprise Software vendors migrating to SaaS – I can say without a doubt that Customer Success must be a fully-integrated, tightly-coupled component of a complete SaaS Business Architecture… You make sure your customers are successful and they’ll make sure you’re successful.”
Resulting Impact on a Marketing Level
Not long after our Customer Success Team began their work, we began to see a consistent uptick in referrals. Let’s take a look at the chart below.
While this graph doesn’t depict specific numbers, it does show the ratio of increase. The specific number of referrals in the fourth quarter of 2014 corresponds to the number 1 on the line graph. The figure ‘x2’ means that the number of referrals doubled, ‘x3’ means the number of referrals tripled, and so on from there.
After our Customer Success Team began, we saw our ‘opportunities from referrals’ metric more than quadruple in the first quarter of 2015. While we had always focused on helping our customers, it was apparent that they really appreciated the vested effort from our Customer Success Team to ensure that they were well equipped with everything they needed and more.
What We Learned about Word-Of-Mouth Marketing
While we understood in principle the impact that strong WOM marketing could have, we were able to see this firsthand through the data. When customers have an exceptional onboarding (and ongoing) experience with a SaaS company, they’re far more ly to recommend and promote that company’s services on their own time.
We also learned that marketing is really a full-company undertaking.
Yes, the marketing team writes content, publishes posts, creates ads, and coordinates events, but every single employee, regardless of which team they belong to, is a vital cog in the marketing wheel.
Although their mission is specifically to help our customers be as successful as possible, our customer success team incidentally supported the company’s marketing goals.Our success team was immensely encouraged, our marketing team was very impressed, and our sales team was ramped and ready to connect with these new referrals.
When it comes down to it, everyone sells, everyone markets, and everyone serves customers. There is meaningful overlap in the services rendered by each team.
Yes, we all specialize for the sake of efficiency, but we see blurred lines between departments all the time and for very good reasons. It keeps our company mission holistic.
For us, the key is to be communally focused on the same goal – serving those people who choose to partner with us to make marketing more effective.
40 Motivational Sales Quotes to Inspire Your Sales Team – WorkWise Software
Sometimes your sales team just needs a little motivation to get over a lost sale, or to be reminded why they love what they do. Below are 40 motivational sales quotes to inspire your team to succeed.
Motivational Quotes about Discipline
- “Either run the day or the day runs you.” – Jim Rohn
- “Setting goals is the first step in turning the invisible into the visible.” –Tony Robbins
- “Wanting something is not enough. You must hunger for it.
Your motivation must be absolutely compelling in order to overcome the obstacles that will invariably come your way.” – Les Brown
- “Today is always the most productive day of your week.” – Mark Hunter
- “Never put off till tomorrow what you can do today.
” – Thomas Jefferson
Thomas Jefferson was an diplomat, lawyer, architect, and Founding Father who served as the third president of the United States.
Motivational Quotes about Determination and Persistence
- “Opportunities don’t happen. You create them.” – Chris Grosser
- “The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” – Vince Lombardi
- “I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.
” –Estée Lauder
- “If you don’t give up on something you truly believe in, you will find a way.” – Roy T. Bennett
- “Don’t be afraid to give up the good to go for the great.” – John D. Rockefeller
- “Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
” – Thomas Edison
- “Whenever an individual or a business decides that success has been attained, progress stops.” – Thomas J. Watson Jr
- “If football taught me anything about business, it is that you win the game one play at a time.
” – Fran Tarkenton
Francis Asbury Tarkenton is a former NFL quarterback and computer software executive.
Motivational Quotes about Overcoming
- “In the middle of every difficulty lies opportunity.” – Albert Einstein
- “Success is walking from failure to failure with no loss of enthusiasm.” – Winston Churchill
- “A successful man is one who can lay a firm foundation with the bricks that others throw at him.
” – David Brinkley
- “The harder the conflict, the more glorious the triumph.” – Thomas Paine
- “The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D.
Franklin Delano Roosevelt, often referred to by his initials FDR, was an American statesman and political leader who served as the 32nd president of the United States.
Motivational Quotes about Attitude
- “Become the person who would attract the results you seek.” – Jim Cathcart
- “It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you.
” – Patricia Fripp
- “All things being equal, people will do business with, and refer business to, those people they know, , and trust.” – Bob Burg
- “Sales are contingent upon the attitude of the salesman, not the attitude of the prospect.
” – William Clement Stone
- “All progress takes place outside the comfort zone.” – Michael John Bobak
- “Quality performance starts with a positive attitude.
” – Jeffrey Gitomer
Jeffrey Gitomer is an author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development.
Motivational Quotes about Innovation
- “What differentiates sellers today is their ability to bring fresh ideas.” – Jill Konrath
- “Don’t sell life insurance. Sell what life insurance can do.” – Ben Feldman
- “Nobody s to be sold to, but everybody s to buy.
” – Earl Taylor
- “A rock pile ceases to be a rock pile the moment a single man contemplates it, bearing within him the image of a cathedral.
” – Antoine de Saint-Exupery
Antoine Marie Jean-Baptiste Roger, comte de Saint-Exupéry was a French writer, poet, aristocrat, journalist, and pioneering aviator.
Motivational Quotes about Perspective
- “Trying is winning in the moment.” –Dan Waldschmidt
- “The key to mastering any kind of sales is switching statements about you – how great you are, and what you do – to statements about them.
” – Jeffrey Gitomer
- “Begin by always expecting good things to happen.” – Tom Hopkins
- “The same wind blows on us all. What matters is not the blowing of the wind but the set of the sail.
” – Jim Rohn
- “Most people think ‘selling’ is the same as ‘talking’. But the most effective salespeople know that listening is the most important part of their job.” –Roy Bartell
- “The most unprofitable item ever manufactured is an excuse.
” – John Mason
- “What we dwell on is who we become.” – Oprah Winfrey
Oprah Winfrey is an actress, talk show host, television producer and philanthropist.
Motivational Quotes about Sales and Competition
- “Your competition is everything else your prospect could conceivably spend their money on.” – Don Cooper
- “The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.
” – Henry Ford
- “Make a customer, not a sale.” – Katherine Barchetti
- “Prospecting – find the man with the problem.” – Ben Friedman
- “Every sale has five obstacles: no need, no money, no hurry, no desire, no trust.
” – Zig Ziglar
Zig Ziglar was an author, salesman, and motivational speaker.
The diverse backgrounds and occupations of the outstanding people who spoke these words show that no matter the industry or background, we all need motivation in both life and work.
Even though all of the quotes focus on the theme of being motivated in your life, they take on different tones.
For example, quotes from Thomas Paine, Ben Friedman and Albert Einstein are short, but grand, while others Bob Burg and Jeffrey Gitomer chose to provide motivation in a more intricate way.
No matter how devoted sales professionals are to their job, it is normal to need a pick me up in the motivation department to better perform their jobs. Reading these quotes are a start, but another way to provide a major jolt in your businesses motivation department is by utilizing the right type of software.
WorkWise’s OnContact CRM helps sales reps perform their jobs to the best of their ability by storing important client information to build the relationship between a business and their clients as well as assisting with streamlining business processes and helping with marketing and sales efforts.
WorkWise is proud to offer valuable CRM benefits to help sales professionals achieve success.
Learn How CRM Makes Life Easier for Sales Departments