Success for Our Team
My Team Success Member Stage Members , Sample of Essays
Team B was a small group of people with interchangeable skills who found themselves responsible for a common purpose and goal.
Learning Teams can get more complicated projects done at a more rapid pace than an individual assigned project because decision-making is more effective in a team environment. Our team was some what complex.
We were a successful group of people who were cooperating, critiquing, communicating and reporting to a forum. Our team did not just happen. We were formed then molded.
(Kreitner, Ki nicki, 2004) states: So what is this first and most important step for creating effective teams? It’s called “Chartering.
” Chartering is the process by which the team is formed, its mission or task described, its resources allocated, its goals set, its membership committed, and its plans made. (p. 410) The formation developed in four stages.
The first was the Forming stage otherwise known as the “Ice Breaking Stage” in which we were uncertain about our roles and who to trust (Stewart, Manz, 1999).
During this stage we had a group discussion and a member became prominent to take the leader position. The following stage was Storming which is a time when members learn about ground rules discussed then confirmed by the leader. This is the stage where I learned that I was responsible for writing Example #1 and the date my part had to be turned in.
The third stage of our development was Nor ming, a stage of working together to reach our goals. In this stage Team B moved their individual turn in dates back a day and team members picked up additional tasks as the project had clear dead line dates. We became more aware that we were going to have less time for editing than we normally planned for.
The Essay on Group Theory Members Social Roles
… of individual members and acts on those members. (Festinger) Group decision making Given that one of … the group to its members and the attractiveness of members of the group to each other, and the degree to which the group satisfies the goal …
Lastly, the Performing stage is focused on solving any problems that arise. This stage is critical for getting the project done on time and completing the goal. Our team had a few problems toward the end. One problem that arose was a member did not have any references in his writing. The requirement was that he have two. The team had an additional task to complete.
Our last problem during this stage was when the team decided not to use a member’s material and wanted his sample completely changed.This put much more pressure on the individual to get his work done and as a snowball affect it put more pressure on the editing team. Our team had a sense of unity that went through developmental stages.
The importance of the stages is that it focused on the team and not on individual personalities (Stewart, Manz, 1999).
Our team leader managed us well and we as a team were on friendly terms
Our team members were always on the same page and in return we had good participation which led to a well working team. Although the four stages concentrated on the team and less on the individual each team member had his or her own issues.
As a member of the group I asked myself “What’s going to be my job?” and “What are the others going to think of me.
” There were group issues as well “Can we do the project right” and “Who is going to be in charge ” (Stewart, Manz, 1999) In order to get these questions and ideas organized Team B members begin to fall into certain roles. There are three roles that took place.
The first general role was what was expected of us after given a position. For example, I was designated for Sample #1 I was expected to have two references in correct format and the sample had to be a page minimum.
I was a worker bee for the main body of the paper. Secondly, there were task roles which more specifically concentrate on member’s talents. For example, I was good at research and enjoyed free writing.
Therefore, I was designated a research and writing task.
The Essay on Effectiveness: Communication and Team Members
… to develop processes to ensure that issues, concerns and problems identified by team members are recognized and addressed Include copies of the organization … following: how are team members consulted about their roles, responsibilities and accountabilities; how do team members develop performance plans; how are team members supported in achieving performance …
The last role that every team member participated in one way or another was the maintenance role. Our leader took on the maintenance position of the Standard Setter and Consensus tester.
She through discussion made sure that the standard was being met and that everyone had an agreement of different aspects of the paper. I took on the role of Volunteer and offered whatever was needed. Another member took the role of Encourager and Tension Reliever he was saying “good job” and “We are going to make.
” The last member took on the role of Gatekeeper and Listener. She listened and made sure everyone had a chance to be heard.
Each Learning Team member played a different role and it was important for them to perform his or her duties in order to get max cooperation between each member. Through these maintenance roles better relationships developed and improved morale of the team.In order for our team to develop into a well performing team we needed to have and maintain certain characteristics. We had seven characteristics that are described as: Purpose, Empowerment, Relationships and Communication, Flexibility, Optimal Productivity, Recognition and Appreciation, and Morale.
We had sense of direction, meaning and a goal that we all had to meet.
All team members knew their job and participated to find the best way to attain our goal. In order for us to be successful we had to have discipline. This meant setting ground rules and deadlines as quickly as possible. Our Team had a quick realization of good communication. Team members spoke freely of their opinions, thoughts, and feelings. Trust was gained quickly between us.
” Trust creates the pathway to open communication” (Parker, 2004, p. 174).
We listened to one another and gave honest feedback. One of my favorite characteristics Team B had flexibility.
This team identified and used the strengths of each team member. Other members took on new roles and tasks when needed. We had trust to speak our opinion even though it may have been harsh. Towards the end we worked harder and adapted our schedules to meet our goal.
The Essay on Team Members Objectives Good
… able to define the team's objectives and the roles of members clearly? How did you understand your different team members, appreciate them and …
Bring to mind both the good and bad experiences that you went through while working with team members and others. How did …
substantially improve the result of their joint efforts? Good team players place team objectives ahead of their own personal goals. If …
Good teams produce results. We fixed our problems through mutual respect and conversation. Deadlines and standards were met. I felt a sense of accomplishment. Individual task accomplishments were rewarded by team members. This encouraged performance and raised the confidence of each individual.
(Parker, 2003) When the project was finished everyone congratulated and appreciated one another. I felt I contributed to something successful and had a feeling of importance. The project was over and Team B had good morale. We successfully finished something that in the beginning was full of doubt.
We all were optimistic about the future and felt confident about working on our next project “The Learning Team Presentation.” When the team project was over I found there to be some true advantages of working in The Learning Team that led to our success.
I truly enjoyed the ability to be able to share and compare ideas between each other. For example, we shot back and fourth different names for the title. Instead of a few ideas from one person we had several to pick from.
Furthermore, I felt that each one of us was there to support the other during a tough challenge.
I believe support was there for a personal non-school related issue if someone had one. Team members gave it their best realizing that people were depending on them and looking at their work. Otherwise known as peer pressure. This was good pressure that brought out the best in everyone. Lastly, the team environment brought an atmosphere of group decisions.We communicated our ideas and opinions then made a decision. During the course of the project the team hit barriers. We had conflict, but never vicious or violent actions as someone may thinks when he or she hear the word “conflict.
” Never the less if our team was going to be successful we needed a way to resolve our disagreements. It was going to be unavoidable for our team not to have any conflict.
The question was we going to use it positively or negatively? the five strategies that we became familiar with through the learning’s we used two of them. The first, Collaborative is “Trying to find a solution in which the needs of both or all parties are completely met.
” Secondly, Compromise definition is “Trying to find a middle position in which all parties give a little to gain something.” Through these two strategies the conflicts turned out to be a positive addition.
The Essay on Work Team Conflict Teams Employees
… in groups or work teams, conflict can, sometimes, arise. Types of Hypothetical Workplace Disputes Conflict can be good or bad for an …
, throughout the course of the project, one particular team member appointed herself as the team leader and proceeds to dominate the …
question and provide workable solutions to traditional concepts and ideas that usually hinder the growth of an organization (stops …
Our team was not afraid of it; therefore more ideas and thoughts were able to reach out for a group decision. We were a group of people with a vision working towards a common goal.
The building of our team was complicated. We negotiated roles and tasks according to our strengths and interests. We worked well together, but far from perfect.
Through varies conflicts ideas were exchanged and meaningful productivity resulted (Porter, 2003).
Good communication resulted from trust and respect. All members shared an equal participation which made it easier for each individual to contribute to the success of Week 3. Works Cited.
5 Ways To Measure Your Team’s Success
“How is the team?” In today’s tech race, Aristotle’s adage, “the whole is greater than the sum of its parts,” can determine a business’s success or failure.
By Frieda Edgette (Founder, Novos)
We work in teams to innovate with more strength, speed and diversity. As a collective, team members complement each other’s tactical knowledge, expertise and skills, fill one another’s blind spots and expedite productivity.
That is, they do in theory, but in practice, a team’s success is not guaranteed. Just any other relationship, there are key functions for team effectiveness that merit consistent and ongoing TLC for the best possible outcomes.
How Does Your Team Measure Up To These 5 Effectiveness Criteria?
Effectiveness translates into expedited productivity and reduced costs. With roughly 90% of startups failing, building and sustaining structures that drive functional behaviors are essential.
Irrespective of your venture’s stage of development, how does your team measure up to these effectiveness criteria?
The members of great teams trust one another on a fundamental level. They trust one another’s character and capacity by demonstrating consistent and reliable behaviors (such as following through with committed actions), telling the truth and communicating intent.
Trusting teams nurture what Harvard’s Amy Edmonson calls “psychologically safe” work environments, where team members feel comfortable voicing mistakes which helps them to learn, iterate and grow, thereby improving overall performance. In doing so, members open themselves up to vulnerability: the fuel for building trust.
The outcome? In The Leadership Challenge, authors Posner and Kouzes cite that high-trust organizations out-perform low-trust organizations by up to 286%.
From a baseline of trust, teams are able to engage in healthy resistance. How will your team interact when conflict emerges This may take the form of questioning, challenging, curiosity and real communication through a cycle of active listening, suspending judgment, respecting and voicing.
A healthy relationship with resistance results in more thoughtful decisions, uncovering truths and collectively creating sustainable initiatives. The alternative is often psychologically unsafe environments, avoidance, passive-aggressive behavior, slowed production and lost energy and time.
If you catch your team in unhealthy resistance, ask yourself: What is not being said?
Defining a strategic vision collectively creates a collaborative culture and bolsters individual buy-in.
How does each team member define the strategic vision from their perspective – and what about it excites them? Facilitating a process for each member to conceptualize and then collaboratively organize individual statements into a shared vision creates reciprocal ownership, transparency and recognition.
Who is doing what? Defining team roles and responsibilities – and how each contributes to actualizing the shared strategic vision – creates a clear sense of purpose and provides a transparent (and very tangible) framework for accomplishment to meet users’, investors’, the public’s and other stakeholders’ needs. Incorporate ways of working together (values), shared strategic vision and roles into accountability structures by making the invisible visible. Tape them on a wall. Repeat them at the beginning of each meeting. Add them to your email signature. Remember, structure drives behavior.
There is trust. There is healthy resistance. There is a shared strategic vision and articulated roles and responsibilities.
What additional systems does your team need to keep you on track and progressing forward: weekly meetings, project management systems where team members are in relation to a key milestone, etc? Make sure goals are specific: what will happen, by when, who is responsible, how are goals quantified and how you will know your goal has been achieved. Be agile and celebrate incremental successes. Teams that articulate and frequently revisit and refresh goals witness roughly 20% increase in effectiveness.
Irrespective of your startup’s stage of development, you can ensure your team’s optimum success by assembling, developing and nurturing a balanced and cohesive team founded on trusting relationships and healthy resistance.The team needs to be guided by a shared strategic vision and realized through transparent systems, directed expertise, accountable task specification and directed drive. It really can mean the difference between winning and falling behind.
You are in this together.
Women 2.0 readers: What are your tips for making a team work as successfully as possible?
About the guest blogger: Frieda K. Edgette is Founder and Principal of Novos, a change management and coaching consultancy that helps individuals and organizations through strategic transitions.
Frieda is also Founder of Courage to Run, a leadership initiative dedicated to mutually developing female professionals in business, on boards and to public service through, yes, running, brunching and collectively inspiring.
She holds a MSc in Organizational and Social Psychology from the London School of Economics.
Photo credit: baranq via Shutterstock.
8 Email Templates to Thank Employees for Their Great Work
We are talking about saying ‘Thank You’ and you appreciating their work.
When was the last time you thanked an employee for the task they have been doing? Perhaps it is about time you start writing those ‘Thank you’ emails to them.
The purpose of the ‘thank you’ letter or email is to show appreciation for the people who have helped you succeed or make your work life enjoyable.
By sending out these emails to your employees, it will be of benefit to you as your employees will be encouraged to perform better after receiving these token of appreciations. Treat it as a morale booster for your employees. These will reiterate your employee’s belief in the job and will make him feel wanted and important at their workplace.
Here are some ideas of email templates you can use to thank your employees.
Thank you for a job well done
A commonly used email templates to thank your employees for a job well done would be as follows:
Dear Bob, On behalf of the 6Q management, I would to extend our appreciation for the amazing work done by you on the High Five project. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. Thank you once again for all your effort. Best regards, The 6Q Management Team
Thank you for your hard work
While we try not to encourage employees working past their usual office hours, a little thank you note would be great as employees would realise that their hard work has not gone to waste.
Dear Sarah, Thank you for assisting Project Manager, Alice Lee on the recent project. It only goes to show how dedicated you are in wanting to achieve the best for the company. The management team could not have done it without your help. Regards, The 6Q Management Team
Thank you for volunteering
Not every employee have the time to volunteer their time and services after work hours. Do not forget to thank your employees for giving back to the community.
Dear Tim, The 6Q’s management team would to thank you for volunteering and stepping in for Project Manager, Rachel during the period of her absence. We were impressed with the work produced by you and you showed leadership qualities that the rest of the team could look up to. On behalf of the team at 6Q, thank you once again. Regards, The 6Q Management Team
How to Make Employees Feel Appreciated and Valued
Thank you for your sales performance
During some tough, reaching the sales target can be quite a challenge and at times demoralising. Here is another email template you can use to thank your employees for their excellent sales performance.
Dear Lauren, Congratulation on achieving the sales target of the month! We also to take this opportunity to and thank you for an excellent performance. Your hard work and determination were paid off and we are truly grateful. The management team at 6Q know the amount of effort that you put into your job and we assure you that your efforts are significantlyappreciated. We understand that in the hustle and bustle of the day, we may not show our appreciation as effectively as we might. Sincerely, The 6Q Management Team
Photo: James Collins, Flickr
Thank you for a great year
You know that your employees have worked really hard throughout the year, so why not send them a personalised email to wrap up the year.
Dear Sarah, As we have come close to the end 2016, I would to take this opportunity to thank you for everything you have done to make this a successful, terrific place to work. Have a wonderful break and looking forward to seeing you in the new year! Best regards,The 6Q Management Team
Thank you for going the extra mile
Pretty sure have have that one employee who provides help even without being asked. Here is an email template just for them.
Dear Sam, The management team at 6Q would to extend our gratitude and thank you for your contributions in helping our company move into the new premises While that is not part of your job description you too the time office hours and helped out without being asked. You went well above and beyond our expectations. We could not have done it without your help. Regards, The 6Q Management Team
Thank you for being a great leader
Even leaders and managers need some employee recognition as well. So why not drop them an email to thank them for being a great leader.
Dear Michael, With lots of positive feedback from your team members, we would to thank you for your outstanding job leading the web redesign project. The project met its goals and serves as an example for the company about how a project team can set goals and obtains support from the organisation. You recognised each member of your team in a thoughtful, deserving way, and I am certain that your team members feel rewarded and recognised under your leadership. Once again, I am so happy with the contribution that you have made to 6Q through your leadership of the web redesign team. I hope to make use of your leadership skills in the future. Regards, The 6Q Management Team
Thank you for being YOU!
It may sound silly but there are some employees who are not themselves. Mainly, they are afraid of not being accepted, just because they are different. Take some time off your busy schedule and thank them for being… them!
Dear Sally, I would to take this opportunity to thank you for being you! Your jovial and optimistic work attitude among your peers have been wonderful. You are truly an inspiration to the team and definitely an important role in the company. Keep it up and thank you once again! Regards, The 6Q Management Team
Here is a summary of the types of thank you letter templates:
- Thank you for a job well done
- Thank you for your hard work
- Thank you for volunteering
- Thank you for your excellent sales performance
- Thank you for a great Year
- Thank you for going the extra mile
- Thank you for being a great leader
- Thank you for being YOU!
These employees’ thank you letters are a perfect way to show the company’s gratitude to some employees or even peers for their hard work and effort, as well as their accomplishment to a project.
Regardless of the types of letter sent out, always remember these employees who have been there for you or your company. You can also view our post on other simple ways to thank your employees.
email templates say thank you to your employees thank employees
Congratulations & Thank You Messages For Team Members
Congratulations and thank you messages for team members for hard work, dedication and success. An organization’s success is fulfilled by the support of all team members not only by the boss or individuals because it takes a combined effort to meet the goal and reach the top.
No obstacles can stop the effort of a well-combined team. When your team contribute so hard and bring the success for all then each member and whole team deserve warmth congratulations and billions of thanks.
Here we make a way to congratulate and thanks to your team by sharing best congratulations and thank you messages for the team and team members. Surely these thank you messages for a team will be fit to give thanks whole team and individual team member.
Scroll down to get the best wording to congratulate your team for the success and increase their effort.
Best Thank You Messages For Team Members
Congratulations to you for all the hard works & positive thinking. You took the meaning of teamwork to a whole new level. Thank you all!
You made me believe once again that hard work & coordination can accomplish anything. I’m really proud to be part of this team. Congratulations!
This project would never be complete with a bunch of highly talented & inspiring team members you. My heartiest thanks to each one of you for your unparallel contributions!
Dreaming big becomes an addiction when there is a team of highly motivated members is there to achieve it. Its always been an honor working with you! thank you!
I asked for commitment, you gave me dedication. I asked for obedience, you gave me authority. I asked for cooperation, you gave me support. Thanks for everything, team.
I really appreciate the effort you have put in on your team’s current project. I know you have been putting in a lot of extra time, and the results are paying off. I’m so happy to see your hard work resulting in such success! Thanks!
You have shown us the meaning of team spirit through your cooperation and gameplay. Thank you for being part of our team.Heartiest congratulations to the team of Future projects. I extend thankful wishes and wish the team best of luck for the future assignments to come. Your effort is gladly appreciated and rewarded.
The secret in winning as a team is a cooperation, coordination and hard work. Since these traits are seen in each and every member, there is no doubt that our team has reached another great level of success. Congrats to all of you!
You guys have once again proved that a company’s success is a joint effort by a good team and not just a good leader. Thanks, each and every one of you for your hard work.
We dreamed, we practiced, and we won! Thank you for being your toughness and perseverance that helped us achieve this victory.
My words can never be enough to praise your actions because your work always meets my expectations. Thank you to all my team members.
In every work season there are high times and low times. Thank you for sticking with the team in victory and in defeat. You are a true team member.
Explore More : 100 Best Thank You Messages
A team is a stack of cards which collapses when one becomes weak. Thank you to each and every member for holding up all this while.
To my team, I appreciate your group effort in delivering the project on time and bringing us laurels. I am much happy with the teamwork and send gifts to show my appreciations for you all.Interns admire you, your colleagues respect you and your boss trusts you – thank you for being a great role model for everyone around the great team.
There is no other greater source of inspiration and motivation than to walk into work every morning and be greeted by smiles of friendly and supportive team members you. Thanks.
Thanks for being a team leader who is as hungry for challenges and excellence as much as for recognition and promotions. Keep the top position of your team!
Your enthusiasm is a personality trait that cannot be learned and a skill which cannot be taught. Thank you for being the life of the great team.
Thank you, ________ for selflessly committing your time and effort to hard work and give your best every single day, for challenging the toughest competitor teams in our business community, and for making it to the top. I am proud of you!
A team’s job is to work a well-oiled machine. Thanks for doing just that.
You are doing a great job contributing your talents and skills to the team. I’m looking forward to seeing the direction in which you are going to take your upcoming projects. Well done and Thanks!
Thank you for showing us our potential to be great. Thank you for your effort and for continuously believing in us as a good team. You are the best team member ever!
Congratulatory Wordings & Thank you Messages For Team
Success is sweet. But it’s sweeter when its achieved thorough co-ordination, cooperation & collaboration. Thank you to all of you for delivering such great teamwork.
I don’t know the right words to say thank you, but I do know the right reward for you guys. Brace yourself tight because a big bonus is coming to sweep you away!
I had always believed in you guys and you never disappointed me. Thank you again for accomplishing another project successfully. You are the best team members ever!From the start to end, you showed great teamwork for this project. It was a nice time working with you. I wish to be working with you once again in the near future. Thank You!
You May : Appreciation Messages For Good Work
The biggest assets of this company are sitting on their desks, not in its accounts. Thanks team.
To each and every member of this team, I thank you all for taking up the challenge to compete despite all the odds. We have proven to the world that we are truly a tough team to beat when we brought home this success!
Even failure can’t be disappointing when it has to be shared with hard working team members you. Thanks for giving it your best shot.
The world of business survives less on leadership skills and more on the commitment and dedication of passionate team member you. Thank you for your hard work.
If we didn’t work together a swarm of bees, we would have never achieved success as sweet as honey. Thanks for an excellent job team.
Congratulations Team! Your sincere efforts and hard work are indeed highly appreciated. You should be proud of yourselves. Congratulations to all! Keep up the good work guys!
When it comes to you guys, the word TEAM is actually the acronym for Terrific Enthusiastic Ambitious and Motivating. Thanks for being the best TEAM ever.You hard work as a team was really fruitful. Congratulations on your success! Keep it up!
Check This : Good Luck Messages
The everyday work life of most other teams is rules, procedures and instructions. Ours is trust, cooperation and support. Thanks for being such a wonderful team.
A team success mainly depends on the perseverance of each member. Congratulations on a job well done! We are so proud of all of you. Congratulations on your success.
May we always be marching ants carrying one grain of sugar at a time – falling again and again but never giving up until we reach the top. Good job team, thank you.
The wiki page on Teamwork should simply have your pictures because you all are an exemplary team. Thanks for everything.
Congratulations to each member of the team for the fantastic results. We are really happy with the huge success. Well done each of you!
Our competitors had everything it could possibly take to clinch the deal – except a dream team you guys. Thank you for pulling us through.
The project turned out to be a great success because of your teamwork. Congrats to each member of the team for an excellent performance.Congratulations! Working hard together as a team with one vision truly wins in the end. Excellent work guys! Your hard work has truly paid off.
Also Read : Congratulation Messages For Promotion
A great team is a parachute that you can use when you are about to hit rock bottom. Thanks for being my parachute.
To the members of my team, Congratulations because once again you have proven the power of our team. As your leader, I truly appreciate your group effort in completing the project on time. Congratulations to all!
Hope you find the best thank you messages for team to congratulate them for the success which they brought to you and your organization, wish your team best of luck, thank you!
What Our Customer Success Team Taught Us About Referral Marketing
We find it fascinating when a company pivot in one business area causes fortuitous side effects in other departments. In this case, our customer support team changed their approach in order to offer enhanced customer services, and our marketing team saw remarkable, unanticipated effects reflected in our marketing data. Here’s the story.
Moving from Customer Support to Customer Success
During the early stages of Bizible, as deals were consistently closing, all seemed well in the land of sales. After their product demo, system installation, and onboarding process was complete, customers seemed satisfied. However, while our sales team was paying attention to our current pipeline of leads and opportunities, we also needed to support our current customers.
But we had a problem. Our customer support team… was also our sales team. We were pulled in two directions, unable to fulfill either one of these roles proficiently.
At the end of the day, we realized that we weren’t dedicating enough resources to be able to serve our current clients well and move them along in their understanding of Bizible’s role in their marketing. This was very concerning.
As we sought out a solution, we began to design a new division within Bizible. It wasn’t long before we concluded that merely solving technical issues wasn’t the only service we wanted to provide.
We actually didn’t need a ‘support’ team. Instead, we needed a team that would identify with the customer’s marketing goals and help them achieve those objectives.
So, we formed our Customer Success Team.
The Customer’s KPI Became Our Success Metric
All of our customers have Key Performance Indicators (KPIs) that they measure, along with goals for each of those metrics.
Whether it’s increasing sales revenue, decreasing cost-per-acquisition, raising marketing ROI, or reducing wasted ad spends, they all have finish lines that they’re trying to cross.And when a customer chooses Bizible as a way to achieve those goals, our Customer Success Team rallies around them.
We knew that our customers didn’t just deserve to be satisfied, but they deserved to be successful. Our customer’s goals became our goals, and their KPIs now mattered to us as much as they mattered to them.
The 5 Specific Goals of Our Customer Success Team:
1. Availability – We didn’t want to be a faceless organization in the eyes of our clients. Instead, our Customer Success team is available to every customer, able to answer any questions or help with any problems from day one.
2. Education – There is a dedicated Customer Success Manager (CSM) that runs right alongside new customers, making sure that they understand the features, reports, and system functions of the Bizible app.
3. Support – Troubleshooting, problem solving, and technical assistance is one of our highest priorities as well. We never want difficulties with our system to throw a monkey wrench into our customer’s marketing success.
4. Communication – We don’t just wait for our customers to reach out to us. Our team takes an interest in reaching out to them. Our customers can expect regular communication from their CSM, who is ready and willing to talk about marketing strategy, reporting and even to chat for a minute.
5. Sophistication – As we continue to work with our customers, they eventually become experts themselves. They dive deeper into the data, and they begin analyzing the metrics on a more granular level.
Instead of simply understanding the data that Bizible provides, they start exploring that data to create informed and effective marketing campaigns.
Bizible becomes a tool in their belt as they become more successful at developing their craft.
As we pursued these goals, we began to see incredible feedback from our customers. Our focus on facilitating their success was apparent to them, and we started to see a consequent impact at a marketing level. All marketers know that word-of-mouth marketing and social proof evidence have an impact on referrals, but we started to see those principles come to fruition.
Lincoln Murphy (@lincolnmurphy), a marketer who writes extensively on the topic of customer success, explains it this way in his article Customer Success: The Definitive Guide saying,
“Having worked with over 300 SaaS companies – as well as Enterprise Software vendors migrating to SaaS – I can say without a doubt that Customer Success must be a fully-integrated, tightly-coupled component of a complete SaaS Business Architecture… You make sure your customers are successful and they’ll make sure you’re successful.”
Resulting Impact on a Marketing Level
Not long after our Customer Success Team began their work, we began to see a consistent uptick in referrals. Let’s take a look at the chart below.
While this graph doesn’t depict specific numbers, it does show the ratio of increase. The specific number of referrals in the fourth quarter of 2014 corresponds to the number 1 on the line graph. The figure ‘x2’ means that the number of referrals doubled, ‘x3’ means the number of referrals tripled, and so on from there.
After our Customer Success Team began, we saw our ‘opportunities from referrals’ metric more than quadruple in the first quarter of 2015. While we had always focused on helping our customers, it was apparent that they really appreciated the vested effort from our Customer Success Team to ensure that they were well equipped with everything they needed and more.
What We Learned about Word-Of-Mouth Marketing
While we understood in principle the impact that strong WOM marketing could have, we were able to see this firsthand through the data. When customers have an exceptional onboarding (and ongoing) experience with a SaaS company, they’re far more ly to recommend and promote that company’s services on their own time.
We also learned that marketing is really a full-company undertaking.
Yes, the marketing team writes content, publishes posts, creates ads, and coordinates events, but every single employee, regardless of which team they belong to, is a vital cog in the marketing wheel.
Although their mission is specifically to help our customers be as successful as possible, our customer success team incidentally supported the company’s marketing goals.Our success team was immensely encouraged, our marketing team was very impressed, and our sales team was ramped and ready to connect with these new referrals.
When it comes down to it, everyone sells, everyone markets, and everyone serves customers. There is meaningful overlap in the services rendered by each team.
Yes, we all specialize for the sake of efficiency, but we see blurred lines between departments all the time and for very good reasons. It keeps our company mission holistic.
For us, the key is to be communally focused on the same goal – serving those people who choose to partner with us to make marketing more effective.
Why Your Team Success Is Our Business
In April of 2013 we officially launched the 15Five blog with a post simply titled, “Start With Why”. Back then our WHY was to help individuals and organizations reach their highest potential. But something vital was not being expressed – the human element, the relationship between managers and employees.
Today our WHY is to create the space for people to be their greatest selves. That space may look and feel different in every company, but it is always created by leadership communicating regularly with employees and supporting their teams in being successful.
We offer this blog as a resource for successful people who desire continued personal and professional growth. The content posted here will help you answer these 2 questions: What does Team Success look at my company? How can I create the space for myself and others to step into greatness?
My personal WHY is to create a world where work is a place that supports people in stepping into their greatness, what Abraham Maslow called self-actualization. Many prosperous businesses LinkedIn, and O.C. Tanner have adopted a similar frame and are far more successful than they would be otherwise.
We are already experiencing the early stages of this shift all over the business world. Managers are no longer seeing people as fixed, replaceable assets or resources (industrial revolution thinking that is still widely persisting today). Instead they are seeing people as whole human beings with virtually unlimited potential.
I’m not being overly-optimistic about this. There is actual scientific evidence to support the fact that the brain is adaptable, even in adulthood:
Ideally more and more people will come to understand that managers can help create healthy new pathways for others in terms of their emotional physical, mental, and spiritual experiences.
That may seem it’s above and beyond, but in reality this shift is good for people and good for business. When people feel supported in living great lives (not just great work lives), they bring that energy back to work.
That energy translates into more innovation, increased revenue, and enduring high-performance cultures.
To know how to support the success of each individual employee, managers must have key conversations with their employees on a regular basis.
From the employee perspective, questions provide an opportunity to self-reflect weekly on successes and challenges.
They can stay focused on key objectives, plan their week, get regular feedback on their own performance, and voice issues and obstacles.When managers ask pointed questions, they quickly uncover challenges and risks. They can either jump in heavily with help or give a light touch so that employees can get the job done, while still pushing their edges and evolving in their roles. People need to have just enough challenge to not be bored but not so much that they are overly-stressed and frustrated.
The greatest managers become mentors who are supportive of employee growth and facilitate improved performance over time. Through the regular recurring process of asking questions and providing feedback and support, trust and relationships deepen — the foundation of any high performing team.
In an oppressive workplace environment everyone suffers. Micromanagement, abusive language, threats of termination, and overwork all take their toll on people. The best of them will probably look for jobs elsewhere, and everyone who remains will give just enough effort so that their manager will leave them alone. Who wants that?
In safe work-spaces everything is different. Employees share more than just what they are working on, they discuss their personal goals and issues from the outside that may be impacting performance.
While we can’t turn a closed-minded organization into an open, results driven culture, we do aspire to help organizations work their way towards a healthier, more open and ultimately more productive culture.
We fully support managers in learning new ways to inspire greatness in their employees through their own self-reflection, and through a commitment to learning ways to mentor and call forth the best in others.
Defining Team Success
Success looks different to every team and every organization but we believe that the true path to success is to support people in thriving at work, living great lives, and stepping into better versions of themselves. If you have great people and support them in learning & growth, you’ll have a better chance of succeeding.
We are committed to your success and offer this blog as a resource to help you achieve it:
– “How To” posts that profile the success stories of the most innovative and fastest growing companies.
– Interviews and guest posts from thought leaders, business experts, and successful entrepreneurs.
– New feature spotlights of our product. Using the power of inquiry and questions in new ways to build trusted relationships between peers and managers/employees.
– A look inside the 15Five culture. What works for us and what didn’t, and insights on how we create the space for our team to thrive.
These posts will often be accompanied by the latest research regarding communication rhythms, goal setting and tracking, accountability, organizational health, and mindfulness so that you can create and maintain teams and businesses that thrive.Never miss out on valuable content for your business. If you haven’t subscribed, be sure to do so now. We would love to grow our community of fully actualized professionals who desire to create extraordinary value for their employees and customers, and work alongside a vibrant and lit up group of colleagues who are committed to doing great work and living great lives.
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